Terms and Conditions of Sale and Use
Last updated: 31 August 2026. These Terms are available to the Customer at the time of ordering, and the version in force on the date an Order is placed governs that Order.
These terms and conditions (the "Terms") are made between Trafalgar General Trading Co. W.L.L., a limited liability company incorporated under the laws of the State of Kuwait with commercial licence number CR235, whose registered office is at The View Tower, 9th Floor, Block 71, Buildings 14a & 14b, Gulf Street, Salmiya, Kuwait, P.O. Box 174 Safat 13002, trading as Options (the "Company"), and each person who accesses the website at options.itsluxury.com (the "Website") or places an order through it (the "Customer"). The Terms govern the Customer's use of the Website and every contract for the sale of goods concluded through it.
1. Definitions and interpretation
1.1 In these Terms: "Products" means the goods offered for sale on the Website; "Order" means an offer by the Customer to purchase Products submitted through the Website; "Order Confirmation" means the email by which the Company accepts an Order; "Consumer Protection Law" means Law No. 39 of 2014 of the State of Kuwait concerning Consumer Protection and its Implementing Regulations, as amended; "Customer Care" means the Company's customer care team, contactable as set out in Clause 24; "Store Credit" means credit issued by the Company and redeemable against purchases from the Company; and "Working Day" means a day that is a working day in the State of Kuwait.
1.2 Headings are for convenience only and do not affect interpretation. Words importing the singular include the plural and vice versa.
1.3 For the avoidance of doubt, nothing in these Terms limits or excludes any right conferred on the Customer by the Consumer Protection Law or any other mandatory provision of Kuwaiti law, and any provision of these Terms shall be read subject to such rights.
2. Acceptance and amendment
2.1 By accessing the Website or placing an Order the Customer accepts these Terms. A Customer who does not accept the Terms shall not use the Website.
2.2 The Company reserves the right to amend these Terms from time to time by publishing the amended Terms on the Website. An amendment applies only to Orders placed after its publication. Each Order is governed by the version of the Terms in force at the time the Order is placed, which is presented and accessible at checkout.
3. Registration and the Customer's account
3.1 The Customer may browse the Website without an account. To place an Order the Customer must hold an account, which may be created during checkout.
3.2 The Customer represents that he or she has attained the age of majority under the laws of the State of Kuwait, being twenty-one (21) years, or the age of majority in the Customer's country of residence if different, and that all information provided on registration and at checkout is true, accurate and current. The Customer undertakes to keep such information up to date.
3.3 The Customer shall keep the account password confidential, shall notify the Company promptly upon becoming aware of any unauthorised use of the account, and is responsible for Orders placed through the account save where such Orders result from the Company's fault.
3.4 The Company processes the Customer's personal information solely in accordance with Clause 15 and the Privacy Policy. Account information is collected for the purposes of concluding, performing and recording contracts of sale and for the other purposes stated in the Privacy Policy.
3.5 The Company reserves the right to decline an Order, suspend or close an account, or restrict access to the Website where it has reasonable grounds to do so, including suspected fraud, misuse or breach of these Terms. Where the Company cancels an Order that the Customer has paid for, the Company shall refund the Customer in full.
4. Products, descriptions and prices
4.1 The Company is a retailer and not the manufacturer of the Products. The Company takes reasonable care to ensure that descriptions, images and specifications on the Website are accurate; however, colours may render differently between screens and manufacturers may vary specifications without notice. The Customer shall read any labels, warnings and instructions supplied with a Product.
4.2 Prices are displayed in Kuwaiti Dinar (KWD) and are inclusive of any applicable tax. Delivery charges under Clause 7, and any optional service selected by the Customer, are displayed separately before the Order is confirmed.
4.3 Prices may change from time to time, including by markdown or promotion. A change of price does not affect an Order already accepted.
4.4 Where a price has been displayed in error, the Company shall notify the Customer before the Order proceeds. If the correct price is lower than the displayed price, the Company shall charge the lower price. If the correct price is higher, the Customer may elect to confirm the Order at the correct price or to cancel the Order at no cost, in which case any sum paid shall be refunded in full.
4.5 Products are sold for personal use only and not for resale.
5. Promotions and gifts with purchase
5.1 Promotional offers run for the period stated in the offer terms or while stocks last. Save as expressly provided in the offer terms, (a) only one offer may be applied to an Order, (b) offers do not apply to Products already discounted, and (c) certain brands may be excluded from promotions notwithstanding that the Order value otherwise qualifies, as stated in the offer terms.
5.2 Where a gift accompanies a purchase, the gift forms part of that Order. If the purchased Product is returned, the gift shall be returned with it in accordance with Clause 9.4(c).
5.3 The Company reserves the right to withdraw or cancel any promotional code or offer, and to cancel an Order placed using a promotional code, where the code has been used other than in accordance with its terms, has been obtained or distributed without the Company's authorisation, or is used fraudulently or in bad faith. Where an Order is cancelled under this Clause 5.3 before dispatch, any sum paid shall be refunded in full.
6. Orders, formation of contract and payment
6.1 An Order constitutes an offer by the Customer to purchase the Products stated in it. A contract of sale is concluded only when the Company sends the Order Confirmation. Until the Order Confirmation is sent, the Company may decline an Order, including where (a) a Product is out of stock, (b) payment cannot be authorised, (c) a price was displayed in error, (d) a Product fails the Company's quality checks, or (e) the Company reasonably suspects fraud or misuse. Where an Order is declined after payment, the Company shall refund the Customer in full.
6.2 The payment methods available for an Order are those displayed at checkout, and may include credit and debit cards, the local debit card network, digital wallets, cash on delivery where offered, and instalment plans offered by third-party providers. The Company does not accept cheques. Where cash on delivery is offered and selected, payment is made in cash to the courier on delivery and refunds of such payments are made in accordance with Clause 10.2(b). All card and electronic payments are subject to validation by the issuer; if the issuer refuses to authorise payment, the Company shall contact the Customer for an alternative method of payment. The name on the card used for payment must match the identity of the cardholder. Where a foreign card is used, the cardholder's bank may apply international transaction charges and its own conversion rate, for which the Company is not responsible.
6.3 Where the Customer elects to pay by instalments through an instalment provider offered at checkout: (a) the instalment agreement is concluded between the Customer and the provider and is governed by the provider's own terms, and the provider's decision whether to offer instalment payment to the Customer, and any conditions, limits or eligibility criteria it applies, are a matter for the provider; (b) the contract of sale for the Products remains between the Customer and the Company and remains governed by these Terms, including Clauses 9, 10 and 11; and (c) on a return, cancellation or refund, the Company shall account to the provider in accordance with Clause 10.2(c) and the adjustment or cancellation of the instalment plan is effected by the provider under its terms.
6.4 Identity check at delivery. For certain Orders the Company is required to verify the identity of the person receiving the Products. Where this applies, the Customer shall present his or her Civil ID at delivery and the Company shall release the Order only to the person named on it, after confirming that the name matches. For the avoidance of doubt, the Company does not request copies of the Civil ID by email or otherwise in advance of delivery.
6.5 The Company shall issue an electronic record of the transaction, including the Order Confirmation and proof of purchase, to the email address registered to the Customer's account. Such records satisfy any requirement for the transaction to be evidenced in writing.
7. Delivery
7.1 The Company delivers throughout the State of Kuwait. The delivery options and charges are:
| Delivery option | Charge |
|---|---|
| Same-day delivery | Free |
| Next-day delivery | Free |
| 2-hour delivery | KWD 3.500; free on Orders above KWD 500 |
7.2 Notwithstanding Clause 7.1, on Orders below KWD 20 a delivery charge of KWD 1.500 applies to same-day and next-day delivery. The 2-hour service is charged as set out in Clause 7.1.
7.3 Delivery options and charges may change from time to time. The charge applicable to an Order is the charge displayed at checkout before the Order is confirmed, and that charge is binding on the Company.
7.4 The delivery options available to the Customer's address, and the estimated delivery window, are displayed at checkout. Delivery timings are estimates. The Company or its driver may contact the Customer to agree a convenient delivery time. If no person is available to receive the Order at the address given, the Company shall arrange an alternative delivery or inform the Customer how the Order may be collected.
7.5 Delivery may take longer during promotional periods, peak seasons and public holidays. Subject to Clause 17, the Company is not liable for delay caused by events outside its reasonable control, without prejudice to the Customer's right to cancel an undispatched Order under Clause 8.
7.6 The Customer shall inspect the Order on receipt. If any Product is missing, damaged or not the Product ordered, the Customer shall notify Customer Care as soon as reasonably practicable, and the Company shall remedy the matter in accordance with Clauses 9 to 11. A failure to notify on receipt does not affect the Customer's rights under Clause 11.
8. Cancellation before dispatch
8.1 The Customer may cancel an Order at any time before it is dispatched by contacting Customer Care. Where the Order has not been dispatched, the Company shall cancel it and refund the Customer in full in accordance with Clause 10.
8.2 Where the Order has been dispatched, the Customer shall proceed under Clause 9.
9. Returns and exchanges
9.1 The Company offers free returns and exchanges within the following periods, which run from the day the Customer receives the Order or collects it from one of the Company's boutiques:
| Category | Return and refund | Exchange |
|---|---|---|
| Accessories | 14 days | 14 days |
| Leather goods | 14 days | 14 days |
| Watches & jewellery | 1 day | 1 day |
| Perfumes & earrings | Not returnable | Not exchangeable |
9.2 Perfumes and earrings are excluded from return and exchange for reasons of hygiene and consumer health. This exclusion does not apply to a defective Product, to which Clause 11 applies.
9.3 For the avoidance of doubt, the periods in Clause 9.1 apply to returns and exchanges made otherwise than by reason of a defect. They do not limit, shorten or replace (a) the Customer's rights in respect of defective or non-conforming Products under Clause 11 and the Consumer Protection Law, or (b) any mandatory right of return or exchange conferred on the Customer by the Consumer Protection Law, each of which applies on its statutory conditions notwithstanding the expiry of any period in Clause 9.1.
9.4 Conditions of return and exchange. To qualify for a refund or exchange under this Clause 9, the Product and everything supplied with it must be returned as follows:
- (a) in its original packaging, including box and dust-cover where applicable, with all price tags, brand and product labels and instructions still attached, and with any authenticity or warranty cards supplied with the Product;
- (b) unaltered, unused, undamaged and in fully sellable condition, in the state in which it was received from the Company or its courier;
- (c) together with any gift or promotional item supplied with the purchase, unopened, undamaged and with its own tags, labels and instructions intact; and
- (d) accompanied by the original proof of purchase or Order Confirmation.
9.5 The Company reserves the right to decline a return or exchange under this Clause 9 where the conditions in Clause 9.4 are not met, including where a part or accessory is missing or where a Product has been damaged by misuse or shows wear beyond normal handling. A decision under this Clause 9.5 does not affect the Customer's rights under Clause 11 in respect of a defective Product.
9.6 Procedure. To return or exchange a Product the Customer shall either (a) contact Customer Care, which shall arrange collection of the Product from the Customer's address in Kuwait, or (b) bring the Product to any of the Company's boutiques together with the Order Confirmation, where the boutique team shall apply the conditions in Clause 9.4.
10. Refunds
10.1 Upon receipt of the returned Product and confirmation that the conditions in Clause 9.4 are met, or upon acceptance of a return under Clause 11, the Company shall refund the full price of the Product within ten (10) Working Days of approval.
10.2 Refunds are made as follows:
- (a) payments by card, including through the local debit card network, are refunded to the card or account used for the purchase;
- (b) cash-on-delivery payments are refunded as Store Credit or by bank transfer, as the Customer elects. The Company shall request the Customer's election before issuing the refund and, where a bank transfer is elected, the Customer shall provide the account details necessary to effect it;
- (c) instalment payments are refunded through the instalment provider, which shall adjust or cancel the Customer's instalment plan under its own terms; and
- (d) where payment was made partly with Store Credit, the Store Credit is refunded first and in full as Store Credit, and the balance is refunded to the other payment method used.
10.3 Store Credit issued under Clause 10.2 shall not expire and may be redeemed against any subsequent purchase, whether made on the Website or at any boutique operated by the Company. Store Credit is not exchangeable for cash save where the Company is required to do so by applicable law.
10.4 Where a refund by bank transfer cannot be completed because the Company has not received the Customer's bank details, Customer Care shall contact the Customer to obtain them, and the refund shall remain available to the Customer; the Company shall not treat an uncollected refund as forfeited.
10.5 Where a return does not meet the conditions in Clause 9.4 and is not accepted under Clause 11, the Company shall inform the Customer and return the Product to the Customer.
11. Defective Products and statutory rights
11.1 This Clause 11 applies where a Product is defective, does not conform to its description or specifications, or is not the Product ordered. It applies notwithstanding any period or exclusion in Clause 9, including the exclusion of perfumes and earrings and the periods for watches and jewellery.
11.2 The Customer may report a defect at any time by contacting Customer Care under Clause 24. The Company shall examine the Product and, where the defect is established, the Customer is entitled, in accordance with the Consumer Protection Law, to the repair of the Product, its replacement, or the refund of its price, without charge to the Customer. The conditions in Clause 9.4 apply to a defective Product only to the extent compatible with the nature of the defect; a Customer is not required to return a defective Product in unused condition.
11.3 Nothing in these Terms limits or excludes the Customer's rights under the Consumer Protection Law or any other mandatory provision of Kuwaiti law in respect of defective or non-conforming goods.
12. Authenticity and manufacturer's warranty
12.1 The Company warrants that every Product sold on the Website is genuine. The Company does not sell counterfeit goods. If any Product purchased from the Company is at any time found to be counterfeit, the Company shall refund one hundred per cent (100%) of the price paid.
12.2 Certain Products carry a manufacturer's warranty. Where a manufacturer's warranty applies, this is stated on the product page and the warranty documents are delivered with the Order. A warranty claim is made under the manufacturer's terms, and Customer Care shall assist the Customer with the claim. The original invoice or proof of purchase serves as the warranty card: the warranty is valid only for the party named on it and must be presented with each warranty or service request; where it is not presented, the Company may charge for inspection and repair at its prevailing service rates.
12.3 Unless the manufacturer's terms provide otherwise, the warranty does not cover: (a) consumable parts, such as watch batteries, or protective coatings and finishes designed to diminish with time and use, unless the failure is due to a defect in materials or workmanship; (b) damage resulting from accident, misuse, abuse, theft, fire, breakage or spillage of liquid; and (c) repair or alteration carried out by any person outside the Company's or the manufacturer's authorised workshop.
12.4 The manufacturer's warranty does not of itself entitle the Customer to the replacement or return of a Product. It is in addition to, and does not replace or limit, the Customer's rights under Clause 11.
13. Engraved, personalised and special orders
13.1 Products that are engraved, personalised, altered or made or ordered specially to the Customer's instructions are made for the Customer and, save where the Product is defective (in which case Clause 11 applies), may not be returned or exchanged. The Company shall confirm the details of such an Order with the Customer before the work begins.
14. Intellectual property and use of the Website
14.1 All content on the Website, including text, images, logos, designs and software, is owned by or licensed to the Company and is protected by the laws of the State of Kuwait and international intellectual property law. The Company grants the Customer a personal, limited, non-transferable licence to use the Website and its content for personal, non-commercial purposes only.
14.2 The Customer shall not (a) copy, reproduce, republish or resell the content of the Website other than as permitted by Clause 14.1, (b) use the Website unlawfully or in a manner that interferes with its operation or with other users, (c) attempt to gain unauthorised access to any part of the Website or its systems, or (d) place an Order under a false name, with a payment instrument the Customer is not authorised to use, or otherwise fraudulently.
14.3 The Website may contain links to websites the Company does not control. Such links are provided for convenience only and the Company is not responsible for the content or practices of those websites.
14.4 The Company reserves the right to change, suspend or withdraw the Website or any part of it at any time. This Clause 14.4 does not affect any Order already accepted.
15. Personal information
15.1 The Company collects and processes the Customer's personal information as set out in the Privacy Policy published on the Website, which is incorporated into and forms part of these Terms.
15.2 The Company may give notices concerning an Order or these Terms by email to the address registered to the Customer's account or by posting them on the Website, and the Customer agrees to receive such communications electronically. Electronic communications satisfy any legal requirement that a communication be in writing.
16. Fraud and chargebacks
16.1 Where a payment is reversed, disputed or charged back other than in accordance with these Terms, or where the Company reasonably suspects that an Order, account or payment is fraudulent, the Company reserves the right to suspend the account, withhold dispatch, and cooperate with the relevant payment provider and the competent authorities. Nothing in this Clause 16 limits the Customer's right to raise a genuine payment dispute with his or her bank or payment provider.
17. Liability
17.1 The Company undertakes to describe the Products with reasonable care, to deliver them in good condition, and to perform its obligations under these Terms, and it is liable to the Customer where it fails to do so.
17.2 Nothing in these Terms limits or excludes the Company's liability (a) for death or personal injury caused by its negligence, (b) for fraud or fraudulent misrepresentation, (c) for gross negligence or wilful misconduct, (d) under the Consumer Protection Law, or (e) for any other liability that cannot be limited or excluded under Kuwaiti law.
17.3 Subject to Clause 17.2 and to the fullest extent permitted by applicable law, the Company is not liable for (a) loss that was not a foreseeable result of its breach of these Terms, (b) loss of profit, business or opportunity, or (c) interruption or failure caused by networks, devices or software outside the Company's control.
17.4 Subject to Clause 17.2, the Company's total liability to the Customer in connection with an Order shall not exceed the price paid for the Product to which the claim relates.
18. Indemnity
18.1 The Customer shall indemnify the Company against claims by third parties arising directly from the Customer's fraudulent or unlawful use of the Website or the Customer's breach of Clause 14.2. This Clause 18 does not apply to any claim arising from the Company's own fault and does not limit any right of the Customer under the Consumer Protection Law.
19. Force majeure
19.1 The Company is not in breach of these Terms, and is not liable for delay or failure in performance, to the extent that the delay or failure results from an event beyond its reasonable control, including acts of public authority, war, civil disturbance, epidemic, fire, flood, extreme weather, or failure of public infrastructure or telecommunications networks.
19.2 Where such an event prevents delivery of an Order, the Company shall notify the Customer and either agree a revised delivery date or cancel the Order and refund the Customer in full. This Clause 19 does not affect the Customer's right to a refund for an Order that is not fulfilled.
20. Assignment
20.1 The Company may assign or transfer its rights and obligations under these Terms to an affiliate or to a successor to its business, provided that the assignment does not reduce the Customer's rights under these Terms or under the Consumer Protection Law. The Customer shall not assign his or her rights or obligations under these Terms without the Company's prior written consent.
21. Notices
21.1 Notices from the Customer to the Company shall be given to Customer Care using the contact details in Clause 24 and are effective on receipt. Notices from the Company to the Customer shall be given by email to the address registered to the Customer's account or by posting on the Website, and are deemed received forty-eight (48) hours after the email is sent or the notice is posted, unless the Company receives an automated notification that the email was not delivered.
22. Complaints
22.1 A Customer who is dissatisfied with a Product or with the Company's service should first contact Customer Care under Clause 24, which shall acknowledge the complaint and respond to it.
22.2 Nothing in these Terms limits the Customer's right to submit a complaint to the Consumer Protection Department at the Ministry of Commerce and Industry of the State of Kuwait, or to pursue any other remedy available under the Consumer Protection Law.
23. General provisions
23.1 Entire agreement. These Terms, together with the Privacy Policy and the Order Confirmation, constitute the entire agreement between the Company and the Customer in respect of an Order. This Clause 23.1 does not exclude any liability for fraudulent misrepresentation and does not affect the Customer's statutory rights.
23.2 Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision shall be limited or severed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
23.3 No waiver. A failure or delay by the Company in enforcing any provision of these Terms is not a waiver of that provision or of any other provision.
23.4 Relationship. Nothing in these Terms creates a partnership or agency between the Company and the Customer, and the Customer has no authority to bind the Company.
23.5 Survival. Clauses which by their nature are intended to survive termination of the Customer's account or completion of an Order, including Clauses 10, 11, 12, 14, 17, 18 and 25, shall so survive.
24. Contact and Customer Care
24.1 Customer Care is available every day from 09:00 to 22:00:
- Email: customercare@itsluxury.com
- Telephone: 1881188
- Post: Trafalgar General Trading Co. W.L.L., The View Tower, 9th Floor, Block 71, Buildings 14a & 14b, Gulf Street, Salmiya, Kuwait, P.O. Box 174 Safat 13002
25. Governing law, jurisdiction and language
25.1 These Terms, and any dispute or claim arising out of or in connection with them or an Order, are governed by the laws of the State of Kuwait, and the courts of the State of Kuwait have exclusive jurisdiction, without prejudice to any mandatory jurisdiction of the consumer protection authorities.
25.2 These Terms are published in English and in Arabic. In the event of any inconsistency or conflict between the two texts, the Arabic text shall prevail.
